VoIP setup guide – NF18ACV

Setting up your VoIP service

VoIP – NF18ACV

Note: Not all devices are compatible for VoIP services, this document uses a Netcomm NF18ACV modem router with VoIP.

Voice over Internet Protocol (VoIP), Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions over PSTN.

Below is a diagram on how your devices should be connected. Connect the devices as shown below before configuring the router.

If you have recently received your modem or router from Activ8me it should already be configured by our auto provisioning system and will be ready to setup.

If you require to configure your router; you will require your VoIP Username and Password, you can obtain these by contacting our Support team on 13 22 88.

Before commencing setup, we recommend that you log in into your modem. You can do this by following the below steps.

Step 1:

Navigate to http://192.168.20.1 in a web browser, using “admin” as both username and password.

Step 2:

Select PHONE from the left-hand side menu and click “Phone Line 1”

Enter:

Once entered the following details click “More Settings”

Step 3:

Enter the following details into their respective locations as highlighted below.

Once the above details are entered in the appropriate fields click Apply

Step 4:

We recommend you check the status of your VoIP service by calling from another number to your VoIP phone and vice versa.

If you have completed all of the above steps, and you continue to have difficulties, please do not hesitate to contact our Support Team on 13 22 88.