FAQ

Email setup guide

Configuring FAQ Sheet

What are the default settings for my account?

Login Details

Incoming Mail Settings

Outgoing Mail Settings

What does POP3 mean?

POP3 stands for Post Office Protocol. Your email software uses this format
to exchange emails with our servers so it can correctly store them on your
computer.

What does SMTP mean?

SMTP stands for Simple Mail Transfer Protocol. This is a way emails are
formatted so that different computers running different software can all talk to
each other in the same way.

Why am I getting a “553” error from my email client?

A 553 error indicates that your email client has no sending authentication
enabled. Check your email settings and make sure your outgoing/sending
settings have ‘use SSL’ enabled.

What is my Internet Account username?

The username for your account is the first part of your email address. For
example, if your email is JohnSmith@activ8.net.au then your username would
be JohnSmith.

I keep getting “please enter your password”

This means the password you have put in is different from the one on the server.
If you’re unsure of the password you can call our support line on 13 22 88 to have
your password reset.

Why did I get a Webmail quota warning email?

You’ve reached or exceeded the 100MB mailbox capacity limit. Free space by
deleting unnecessary emails (you can save attachments to your computer before
deleting) or changing your email client settings to delete emails after a couple of
days (please see your email client setup)

Can I still check my email if I am out of town?

Yes, you may still be able to check your emails by logging in to
webmail.activ8.net.au. If you’ll be using your personal computer, you can still use
your email client by changing the outgoing server.

I am getting a “cannot connect to server” error

This error usually appears if you try to send/receive an email without an Internet
connection – make sure your Internet connection is online.

I’m using a Microsoft Email Client (Outlook, Windows Mail) and have an error code

Microsoft email clients share a list of error codes to help you figure out any issues
that might occur with your email.
Here are some common ones:

Can’t Find Server (Code: 0x800CCC0D )

This error occurs when your email client can’t find the server based on the name
you entered. Double check that both incoming and outgoing server names are
set to mail.activ8.net.au.

Can’t Connect To Server (Code:0x800CCC0E)

This error occurs when the server cannot be reached, normally because your
Internet has dropped out. See if you can connect to a page on the Internet
(Google or Facebook are good to use) and if you have a connection, try again.

Connection Closed (Code: 0X800CCC0F)

This can occur if your Internet connection drops out. As above, check your
Internet connection and try reconnecting.

Connection Timeout (Code:0x800CCC19)

This is caused when the connection from your computer to the email server is
closed after a certain period of time.

Incorrect Username or Password (Code: 0x800CCC90, 0x800CCC91, 0x800CCC92)

These errors occur when your email client has an incorrect username or
password. Double-check the username and password you have entered.

What does POP3 mean?

POP3 stands for Post Office Protocol. Your email software uses this format to exchange emails with our servers so it can correctly store them on your computer.

What does SMTP mean?

SMTP stands for Simple Mail Transfer Protocol. This is a way emails are formatted so that different computers running different software can all talk to each other in the same way