nbn^® Satellite Internet Equipment Explained

Don’t Know Your nbn^® Sky Muster^® NTD from your ODU?

nbn^® Sky Muster^® Satellite Internet Equipment

The nbn^® satellite internet service (known as nbn^® Sky Muster and nbn^® Sky Muster Plus) uses a connection box, or Network Termination Device (NTD) installed inside the house.

On the outside of the house (normally the roof) is the satellite dish, or ODU (Outdoor Unit).

The NTD receives your internet connection from the ODU (via coaxial cable) and distributes the connection (via ethernet cable) through one of the four NTD data ports (port #1 by default) to either a router (which creates a Wi-Fi network) or directly into a device (like a PC).

NTD Indicator Lights

If you’ve ever wondered what all the different coloured rings on the nbn^® Sky Muster^® supplied NTD mean, here’s a quick reference guide:

NO LIGHT

This means there’s no power.

Ensure you have the power cable connected and the NTD is powered.

SOLID WHITE LIGHT

A solid white light is displayed during the initial start-up phase of your nbn^® NTD.

PULSING WHITE LIGHT

The NTD has attempted connecting to the network (satellite) but hasn’t had success.

It will remain in this state until it successfully makes a connection. The NTD will continually keep retrying until successfully connects.

In this instance, we suggest:

1. Powering off the NTD
2. Unscrewing/disconnecting the coaxial lead (from the SAT port)
3. Leave it off for 10mins
4. Then reconnect the coaxial lead and power the NTD back on.
5. Allow up to 10-15mins for the service to reconnect.

SOLID or PULSING BLUE

Your device is online and is working normally.

SOLID AMBER

Your NTD is in sleep mode, meaning it can’t find any connected device (like a Wi-Fi router or PC).

If you encounter this coloured ring, but have a device connected, we suggest:

1. Check/confirm the ethernet cable between the NTD and connected device is correctly connected.
2. Check the UNI-D port in-use for an amber or green light.
   The light on the UNI-D port indicates that it can detect a device connected to it – if there’s no light, double-check the ethernet cable is plugged in securely.
   Otherwise, test with an alternate ethernet cable.
   (For most customers, the service will be provisioned on the UNI-D #1 port of the NTD.)
3. Make sure that the connected device is powered on, and configured correctly.
4. 4. Turn off the NTD and connected device off for a few seconds, then turn them back on again.
   Allow up to 10-15 minutes for the service to reconnect.
5. Test with an alternate device – either another router, or connect directly to a PC/laptop.

PULSING AMBER

Pulsing amber indicates the NTD is in installation mode, and is in the process of provisioning.

This is rarely ever seen by an end-user and will only ever occur during the initial nbn^® installation and activation process.

SOLID RED

When the ring is solid red, you need to restart your NTD.

Turn off the power to your NTD, then turn it back on after a few minutes. If the ring remains solid red, call us on 132288 for further assistance.

PULSING RED

Similar to the solid red, if your ring is pulsing red call our Support team on 132288.

It’s still worth attempting a power-cycle to see if this fixes the pulsing red ring, but since it indicates that the NTD has detected a fault, it’s unlikely to fix your problem without speaking to us.

Experts in Australian Satellite Internet

Activ8me is a leader in satellite internet and communications services for regional, rural and remote Australia.

Activ8me offers both nbn^® Sky Muster^® and nbn^® Sky Muster^® Plus satellite internet services for Australian households and small-businesses that utilise this nbn^® connection box.

Alternatively, for larger operations, Activ8me Business Services offers a range of unlimited satellite internet & phone services for businesses, enterprise and government organisations operating in remote Australia.