Hardware
January 31, 2019 9:35 amActiv8me currently offers one wireless (Wi-Fi) router for our internet services.
Wi-Fi routers create a wireless network to connect devices to your internet service wirelessly (over a Wi-Fi network).
We previously offered other models, however have streamlined our offerings to ensure you can get the best performance out of your service.
The router we currently sell is enabled with Wi-Fi 6, offering faster wireless connectivity for more devices.
It is compatible with all nbn and Opticomm services, including FTTN and FTTB. Here’s how to see if a BYO router is FttN/B compatible.
It is also compatible with VoIP internet phone service. This allows a telephone handset to be plugged into the router to provide the telephone service.
We’ve noted key features like these on the information below.
Routers purchased from Activ8me are configured in our Melbourne warehouse to work straight out-of-the-box and are not locked to our network.
Available Routers
TP-Link VX230v
AX1800 Dual-Band Wi-Fi 6 VDSL/ADSL Modem Router
Wi-Fi 6 Enabled
VoIP Compatible
EasyMesh Compatible
In-Built VDSL modem (for FTTN/B)
You can view more information on the VX230v by visiting the manufacturer’s website here.
TP-Link HX510 Wi-Fi Extender
AX3000 Whole Home Mesh WiFi System
The HX510 Wi-Fi extender is an updated version of the HX220 we used to offer, with an upgraded chipset.
The HX510 connects to EasyMesh compatible routers (including the vx230v) allowing you to extend your Wi-Fi coverage across larger homes or multiple storeys.
You can connect multiple HX510s to one router for even greater coverage range!
Wi-Fi 6 Enabled
You can view more information on the HX510 by visiting the manufacturer’s website here.
Previously Available Routers
TP-Link HX220 Wi-Fi Extender
AX1800 Whole Home Mesh WiFi 6 AP
The HX220 Wi-Fi extender is a great way to extend the coverage of your Wi-Fi network.
It connects to EasyMesh compatible routers (including the vx230v) to create a mesh Wi-Fi network.
This allows you to extend your Wi-Fi coverage across larger homes or multiple storeys.
You can connect multiple HX220s to one router for even greater coverage range!
Wi-Fi 6 Enabled
You can view more information on the HX220 by visiting the manufacturer’s website here.
Tp-Link TL-WR841N
More information on the TL-WR841N can be found on the manufacturer’s website here.
Tp-Link Archer VR400
More information on the Archer VR400 can be found on the manufacturer’s website here.
Tp-Link Archer VR1600v
More information on the Archer VR1600v can be found on the manufacturer’s website here.
Hardware Warranty
Activ8me provides troubleshooting, support and warranty replacements for all available and previously supplied routers.
If you experience problems with the hardware supplied by Activ8me, you will need to contact our Customer Care Centre and lodge a support request via one of the following methods.
Phone: 13 22 88
Email: support@activ8.net.au
Online: Support Enquiry Form (www.activ8me.net.au/contact).
If we are unable to fix the problem, and the equipment is under the supplier provided warranty, we will send you a pre‐configured replacement device as well as a pre‐paid return freight satchel to return the faulty device at our cost.
If the faulty equipment (complete with all included cables and accessories) is not returned to us within 30 days of you receiving the replacement equipment, you will be charged for the replacement equipment and freight costs. You will also be charged if the returned device (i) is found to be faulty due to accidental or deliberate damage, however caused, or (ii) is faulty due to misuse, or (iii) was not supplied by Activ8me.
If the faulty equipment is not under warranty, and we are unable to resolve the fault, we will offer to sell you a pre‐configured replacement device. If you accept our offer, we will ship the replacement equipment to you and charge it to your Activ8me account.
Bring Your Own Router
Activ8me’s internet services work with compatible third-party routers. If you have your own router or are happy using your router from your previous ISP (Internet Service Provider), you can do so at no cost.
As long as your BYO router is not locked to another ISP and is compatible with your internet service, then you’re free to use your own router.
Please note that our Support team can only offer limited troubleshooting and setup support for third-party routers.
